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Ordering Process
Over-runs/Under-Runs
Pre-Production Proofs
Spec Sample
Artwork
Acts of God
Financing Available
Ordering Process
Shortly after placing your order, you will receive an email notification that we have received your order and instructions on how to send us your artwork. Then, one of our customer care experts will be assigned to oversee your order. He or she will check product availability, review your order for any potential problems with artwork, imprint issues and delivery times, and make sure to offer you any recommendations should our expertise be helpful.
Once your order is reviewed, you will be faxed an order acknowledgement with your proof showing the artwork to be printed and placement on your selected item. Please return this order acknowledgement within 24 hours so as not to effect your expected date of shipment. Late approvals from customers may require expedited shipping methods or in some cases rush production charges. If you require any modification please note on the order acknowledgment.
Returns: after the order acknowledgment approving the artwork to be imprinted is returned it will be sent to production for decoration (imprinting, screen printing, embroidery, etc). After the product has been imprinted on (according to the faxed proof) there are no product returns accepted.
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Over-runs/Under-Runs
: Due to automated high speed production equipment and methods, it is not always possible to guarantee exact quantities. Industry standard practice is to allow for an over/under run of 5% on certain items. Higher quantities typically produce an over run, which can be as high as 30%. Invoices reflect the actual quantitis shipped. For a nominal fee, most quantities can be guaranteed to be exact. |
Pre-Production Proofs
we can produce an actual paper proof of your item with your imprint prior to running your entire order. We recommend this on all orders where time permits. There is a charge for paper proofs. |
Spec Sample
This is the actual item you have ordered with your artwork imprinted on it. You will incur an additional charge for screens and setups plus the cost of the item. It will take an average of 7-14 days to produce the spec sample. Your full order will not begin being processed until after your approval of the spec sample. |
Artwork
Camera Ready artwork means, black and white laser printed artwork of 1200 dpi or higher. We require the camera ready artwork be in VECTOR ART EPS (encapsulated post script) or AI (Adobe Illustrator) for PC. Please convert all text to outlines. If you are unable to send us your artwork in the above format, we can convert your JPG or TIFF file to Vector Art for a fee of $45.00.
The following artwork is not considered Camera Ready: photographs, slides, transparencies, negative stats or films that need to be reversed to positive, halftone art that needs to be resized, low resolution laser printed artwork of less than 1200 dpi (we recommend sending black and white 1200 dpi laser prints at 200% larger than actual size), photocopies, faxed art, letterhead, business cards, Web images or any other art that needs to be touched-up, color separated, or multi-color art to be made one-color or otherwise improved. Stats, PMTs or computer scans of the above are not considered camera ready.
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Acts of God
We all know that weather can impact all of our businesses. We will provide you an approximate production time which will be close 99% of the time. Acts of God: hurricanes, fires, flooding, etc. can potentially prolong your production time. |
Financing Available
YES, with approved credit |
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